Introduction

1.1    Castle Grange Technologies are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2    By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Credit

2.1    This document was created using a template from SEQ Legal (http://www.seqlegal.com).

Collecting personal information

3.1    We may collect, store and use the following kinds of personal information:

(a)    Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)    Information that you provide to us when registering with our website (including your email address);

(c)    Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(e)    Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(f)    Information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number and email address);

3.2    Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using personal information

4.1    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2    We may use your personal information to:

(a)    Supply to you services purchased through our website;

(b)    Send statements, invoices and payment reminders to you, and collect payments from you;

(g)    Send you non-marketing commercial communications;

(h)    Send you email notifications that you have specifically requested;

(i)     Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j)     Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(k)    Deal with enquiries and complaints made by or about you relating to our website;

4.3    We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Disclosing personal information

5.1    We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2    We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    In connection with any ongoing or prospective legal proceedings;

(c)    In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)    To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)    To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4    Except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information

6.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2    We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

Third party websites

8.1    Our website includes hyperlinks to, and details of, third party websites.

8.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

9.1    Our website uses cookies.

9.2    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.3    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.4    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9.5    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)    we use cookies to target advertisements which may be of particular interest to specific users.

9.6    Most browsers allow you to refuse to accept cookies; for example:

(a)    in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)    in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)    in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

9.7    Blocking all cookies will have a negative impact upon the usability of many websites.

Our details

10.1  This website is owned and operated by Castle Grange Technologies.

10.2  We are registered in England and Wales under registration number 5264421, and our registered office is at The Innovation Centre, Vienna Ct, Kirkleatham Business Park, Redcar, TS10 5SH.

10.3  Our principal place of business is at The Innovation Centre, Vienna Ct, Kirkleatham Business Park, Redcar, TS10 5SH.

10.4  You can contact us:

(a)    by post, using the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on 01642 777989; or

(d)    by email, using sales@castlegrange.com.